Did you recently have your vehicle serviced or repaired at DIRKS AUTOMOTIVE & TRANSMISSION on 2160 MONTGOMERY ST in OROVILLE, CA ?

YES NO

1. Overall, how satisfied were you with the repair facility/experience?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

2 a. How satisfied were you with the repair facility regarding convenience of obtaining service?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

2 b. How satisfied were you with the repair facility regarding courtesy/helpfulness of service personnel?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

2 c. How satisfied were you with the repair facility regarding clear explanation of charges and work performed?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

2 d. How satisfied were you with the repair facility regarding your vehicle ready when promised?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

2 e. How satisfied were you with the repair facility regarding the quality of work performed?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

2 f. How satisfied were you with the repair facility regarding the cleanliness of facility?

If this question did not apply to your visit please choose the "NA" option.

Totally Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Totally Dissatisfied NA

3. Do you have any suggestions on how DIRKS AUTOMOTIVE & TRANSMISSION can improve its service to you?

Please type NA if you do not wish to share your thoughts.

4. Based on your recent experience at this facility, how likely are you to recommend the repair facility to others?

Extremely Likely Neutral Not At All Likely
10 9 8 7 6 5 4 3 2 1 0

5. Are you a member of AAA?

YES NO

6. Did you receive your AAA 10% labor discount on this visit?

YES NO

 

 

No purchase is required to participate in this survey. Void where prohibited by law. Open to legal residents of the United States who are  eighteen (18) years of age or older.